Will we be able to track our orders online?

Yes, orders can be tracked online using your Tracking Number, which will provide all status updates and milestones. You can also create an account with NSD, allowing for greater account-level detail. Track your package.

How many people deliver our product?

The size, weight and service level dictate the personnel required for your delivery. Typically, shipments less than 150 lbs are delivered by one person, and orders heavier than 150 lbs are delivered by two people. However, in some instances, more people may be required to safely deliver your product to its final destination.

What products do you deliver?

NSD has successfully delivered over 10 million pieces of freight ranging from large consumer goods such as mattresses, furniture, fitness equipment, high-value consumer electronics, and home improvement products – basically anything that’s heavy, over-sized, or requires specialized handling.

Do you deliver everywhere in the U.S.?

Yes, NSD provides home-delivery service throughout the United States, including delivery and pickup services for every zip code.

Do you provide Installation and Assembly services?

Yes, we provide installation and assembly of items e.g. appliances, furniture and fitness equipment to name a few. Typically, it takes from 30-60 minutes to complete these types of services.

What items can I ship with NSD?

We ship almost any item in the original packaging or comparable packaging. Unfortunately, we do not typically ship hazmat items.

Is the Estimated Delivery Date the day I should expect my delivery to arrive?

The Estimated Delivery Date reflected on the NSD website is an estimate of when your product is expected to deliver based on standard transit times. However, this is not a guaranteed delivery date. NSD encourages you to check the tracking page periodically for updates on your delivery.

Can you help me understand my tracking information?

Should you have issues tracking your shipment on our tracking page, please contact customercare@shipnsd.com. NSD is committed to your customer satisfaction and will be happy to help. To speak to Customer Service, please call 800-956-7212.

How do I track a shipment?

You can check the status of your order by entering your NSD tracking number in the “Track Your Shipment” field on our website www.shipnsd.com. Should you have any questions about the information you see online, please contact us at customercare@shipnsd.com. To speak to Customer Service, please call 800-956-7212 or to track your package, click here.

What are your normal delivery hours?

Delivery hours vary from location to location. Typically hours are 8am – 6pm Monday through Saturday.

Is it possible to re-route shipments before they are delivered?

If you need to change your delivery address, please contact the NSD Customer Care Team at customercare@shipnsd.com. In some instances, we may request that you also verify the address change with your place of purchase prior to us updating the delivery address. To speak to Customer Service, please call 800-956-7212.

Is weekend or after-hours delivery available?

NSD’s delivery hours are 8am – 6pm Monday through Saturday. If you require a delivery day or time that falls outside these parameters, please contact the NSD Customer Care Team at customercare@shipnsd.com to see if we can make arrangements to suit your needs.

What information is required to set up an account?

Please email sales@shipnsd.com with your company name, a brief overview of your delivery needs and your contact information. A NSD Sales Representative will reach out to you to discuss how we may be able to handle your delivery needs. To speak to Customer Service, please call 800-956-7212.

What is your holiday schedule?

NSD observes and is closed New Year’s Day, Easter Sunday, Thanksgiving Day and Christmas Day. Operations may be limited in certain areas on Memorial Day, Independence Day and Labor Day.